We’re here to help! Whether you have a question about your personalized story, need help with an order, or want to share feedback, we’d love to hear from you.
Our team is committed to making your GoodnightHabits experience as smooth as possible. Send us a message and we’ll get back to you as soon as we can.
Contact Information
- Support hours
- Monday – Friday, 9:00 AM – 6:00 PM
- Response time
- Within 24 hours on business days
Questions About Your Order
If you’re contacting us about an order or personalized story, please include:
- The email address used for your purchase
- Your order details, if available
- A description of the issue or question
- The child’s first name used for personalization, if relevant
- Any screenshots or error messages that may help us understand the issue
Please do not send sensitive information about your child that is not necessary to resolve your request.
Technical Support
Having trouble accessing or downloading your story? Please tell us:
- What went wrong
- What device and browser you’re using
- What steps you’ve already tried
- Any error messages you see
- A screenshot, if helpful
This helps us resolve technical issues faster.
Feedback & Suggestions
Have an idea for a new story world, habit, or feature? We’d love to hear it.
Your feedback helps us make GoodnightHabits better for families and create stories that children actually look forward to reading at bedtime.
Need Help With a Refund?
If you believe there is a problem with your order or personalized story, please contact us at hello@goodnighthabits.com and explain what happened.
We’ll review the issue and work with you toward an appropriate solution in accordance with our Terms & Conditions and applicable law.